Every so often I will run into the error where a Windows 2003 server will get stuck logging off a user. The console screen will display the message “Saving your settings”.

I recently run into this issue while needing to remotely reboot the server. The server in question did not have any kind of remote access card. However the server was running RAdmin software and I was able to get a console screen open. Both shutdown and psshutdown commands failed to run. Running “query session” and “query user” didn’t give me any active sessions to reset.

Ultimately I used pskill to kill the winlogon.exe process. Once the process was killed I was able to log on via console and/or RDP.